Frequently asked questions
General
Can we meet in person?
If you're in the Los Angeles area and you're interested in meeting face to face, let me know and we'll see what we can do!
What kind of clients do you work with?
I work with small business owners, solopreneurs, and freelancers that are looking to build their online presence and strengthen their brand. My clients primarily include coaches, therapists, creatives, and service-based entrepreneurs. Plus one major movie studio! I'm passionate about building strong brands that attract big fans.
A lot of my clients also identify as empathic, highly sensitive, introverted, emotional, or all of the above. As someone who also identifies with these markers, I've cultivated specific tools over the years that have helped me clear the overwhelm and anxiety and let my business thrive. I share these tools as part of my coaching, and help implement strategies to improve mindset and organization.
What will I get from working with you?
- Major clarity on your brand. Find your niche and really get to know your target audience. Learn how to connect with your ideal client in a way that only empaths can, and refine how you can best serve them.
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A stronger mindset. Clear the overwhelm and feel more focused than ever.
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Confidence. Learn to set business boundaries, charge what you're worth, and handle challenging people with grace.
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The business tools you need to show up consistently. Get clear on what's holding you back and how to set yourself up for success.
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Accountability. Feel like you accomplished SO MUCH because you had a consistent accountability partner. You know I'll check in!
Schedule a free strategy session to see if we'd be a good fit!
Why do I need a business coach?
If you're in business, you need a coach-- at least to get going! I've had a business coach since before I even started. Here are the top 3 reasons why:
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ACCOUNTABILITY. If you have trouble motivating, or feel like you're constantly treading water without really moving forward, you need an outside perspective. I'll help you set goals, prioritize, make a calendar, and then stick with it.
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MINDSET. There are going to be times that you do
not feel like working, but need to power through. I'll give you the tools you need to get through hard days, and be here for you if you have questions or need a little pep talk.
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MENTORSHIP & FEEDBACK. There is so much business education out there- how do you know what's right and what's going to work best for you? As an experienced brand strategist, I can help filter out the noise and get you focused on what's going to work with your strengths and get you results fast. I'll also help make sure that your branding and business stay on track with targeted analytics and feedback.
Schedule a free strategy call to learn more!
Coaching
What does a business coach do?
Think of me like the best school guidance counselour you could have had when you were a student.
I'm here to guide you through your journey as an entrepreneur. I'll help keep you prioritized and on track. I'll help you up when you're feeling down. I'll advise you on how to set up your business to best support you. And I'll make sure you're on brand and communicating with your ideal audience each step of the way.
When you first get started, we'll audit your branding and business systems, see where you're struggling, and review your goals. Each time we meet we'll review your progress, tackle any specific issues, and recalibrate for moving forward. You'll be amazed at how much you can get done in such a short amount of time!
Schedule a free strategy call to learn more.
How does payment work?
I take payment by credit card through my payment processing system. Once we establish your contract, I'll set up a reoccuring transfer for each month you have contracted. If you would like to pay all upfront, let me know and I'll give you a discount!
What's included in your coaching package?
If you know, you know I am ALL about providing value! I absolutely make sure that you get your money's worth. Here is what you'll receive:
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A comprehensive audit of your current business and brand - so we can get a clear look at where you are and set goals that are just right for you.
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(2) One hour coaching sessions per month - virtual meetings, scheduled at your convenience
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(1) 15-min. targeted "emergency" session per month - a quick phone meeting, scheduled within 24 hours! Get quick feedback on something you're working on, or get some support on a hard day.
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Consistent email support - reach out any time
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Goal setting and accountability - I'll help you get focused and stay on track
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Targeted education and "homework" - I'll teach you everything I know, plus give specific recommendations for books, articles, podcasts, etc.
Schedule a strategy call to learn more!
Branding Design
When is payment due?
A 50% deposit is due when the initial contract is signed, and final payment is due before the final deliverables are sent over and the website is changed over to your ownership. If needed, we can work out additional payments, but your invoice must be fully paid before you receive your final files and website ownership.
How do I know you'll create something I love?
I have numerous client testimonials that can assure you that I do everything I can to make my clients happy. Before I start any project with a client, I do a free in-depth strategy call where I make sure that not only are we a good fit to work together, but I also make sure to go over our process, pricing, and contracts. Once a contract has been signed but before I start creating, I present moodboards, proofs etc. (as required per project) to make sure we are on the same page every step of the way. Every contract also includes a number of revisions, so you can be sure to give all the notes you need.
My ultimate goal is to build your confidence and give you direction in your brand, so you can be sure that I'll do everything possible to create something you're proud to show!
Schedule a free strategy call to learn more.
How long is the process?
If you provide all materials and notes by my scheduled due dates, the estimated turnaround time for the full branding package (from initial consultation to final deliverables and website launch) is 8 weeks.
If you need your materials quicker, I'd be happy to work with you! Rush fees may apply.
Do I have to buy a whole package? Do you do one-off design work?
See the previous question "What's the difference between a graphic designer and brand designer" for the full explanation!
I don't typically offer one-off designs because as a brand designer I put a lot of deliberation and strategy into what I create. My branding design packages include an audit and multiple consultations before delivery. I work within the full context of your brand, and dive deep before designing. It's a more in-depth process than most people who want a one-off design may be interested in.
That being said, you're welcome to ask! If the design is familiar, or for a passion project, or something I'm confident I can create for you within schedule and budget, I'd be happy to .
What's the difference between brand design and graphic design?
Graphic designers offer "one off" designs quickly (and a lot of times cheaply). The designs are created with a general audience in mind, and can be replicated easily. Graphic designers are focused on getting projects out the door quickly without much consideration for who they're designing for.
A brand designer designs with the bigger picture in mind. The design is always strategic and considers your brand as a whole, including who you are, what you represent, and what problems you solve. A brand designer creates with your ideal client in mind, while also making it authentic to you. Brand designers don't work in parts.
Also, all designs are accompanied by full branding guidelines and the dos and don'ts in keeping your brand visuals consistent.
If you're looking for the second choice, I'm your gal!
Empath Entrepreneurs Membership
When is the membership launching?
We'll be announcing the launch in the next few weeks, so make sure you're signed up for the waitlist! (Bonus, you'll get The Empath Entrepreneurs Toolkit for free. 🙌 )
What's a membership, and what's included in yours?
You are in for a TREAT, my friend. Online memberships are basically really fun virtual clubs made exactly for you, with people who are like you, by people who are like you.
Some are fun, some are serious. We aim to do both!
By joining, here's what you'll get:
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Access to our private Facebook group where all the good stuff happens, including:
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Weekly lives from Katie and me
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Guest expert lives
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Deep dive forum discussions
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Podcast club
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Enneagram workshops
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Introvert-friendly happy hour networking
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and MORE!
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Access to the education portal of my website that is full of business, branding, and mindset info (basically what you see on my
Instagram x100), with a new lesson added EVERY month!
This is everything we wished we had when we were starting out in business, and want to support you every step of the way. Learn more about the membership
here!
Empaths
Do you only work with empaths?
No, especially when it comes to brand design! My 1:1 business coaching is focused more towards empaths and highly sensitive people because I myself identify with those markers, so I have a unique ability to speak to and work with those personalities. However, I'm happy to help everyone I can! If my style resonates with you, I'd love to talk to you.
Schedule a free strategy call to learn more!
Fine Print
Do you offer a guarantee?
I offer a you a partnership. So I guarantee that I will show up for you 100%, and I'll continue to make sure you're happy with the work I'm providing for you. But that means that you have to show up too! I can only get you so far as either your business coach or designer, you have to do the work to achieve your goals.
That being said, I have never had a client end my services or leave my care unhappy. My clients' results speak for themselves!
Schedule a free strategy call to learn more.
Privacy Policy
This Privacy Policy describes the information that Tricia Chinnici collects through its website at www.triciachinnici.com. Please read through the content of this Privacy Policy carefully and ensure that you understand it. If you do not understand the content of this Privacy Policy or do not accept or agree with it then you must stop using the website at www.triciachinnici.com immediately.
Tricia Chinnici collects and holds information about individuals (including clients, persons associated with or employed by clients, customers or business contacts) for the purpose of providing a personal customer service experience.
What information do we collect and how do we collect it?
We may collect personal and non-personal information that you provide to us. Personal information is information that can be used to directly or indirectly identify an individual. The types of personal information collected may include, but is not limited to, your name, email address, phone number or business contact details, correspondence address and billing information. You may provide information to us by subscribing to our email list, requesting information through our contact form, scheduling a discovery call, or emailing us directly. Personal information also includes any comments, images, documents, or videos that you provide or share on our website or any of our pages or other online platforms.
How do we use your information?
We will use your information to provide a personal customer service experience, provide specified services that you request from us, to raise awareness about recent business related developments, or to provide you with information or event details that we feel may be of relevance or interest to you. We also use Google Analytics to help collect and analyze certain information about you such as age, gender and interests.
Does Tricia Chinnici share personal information with anyone else?
No. We respect your right to privacy and will not disclose, share, sell, or rent any personal information help about your without your consent, except to external service providers who have been engaged by us to assist in the provision of services to our clients and customers.
Where we have outsourced a function or activity to an external service provider we will only disclose personal information that the service provider needs to undertake that function or activity, and we require external service providers to agree to keep your personal information secure and we enter into confidentiality agreements for this purpose.
We will share your personal information where we are under duty to do so in order to comply with any legal requirements or obligations, any request from the government, or where it is necessary in order to enforce or protect our own rights, your safety or that of others, or where it is deemed necessary to investigate fraud.
Your rights in relation to the information we hold.
You have a right to access your information and to rectify any part which is inaccurate or incorrect. You also have a right to ask us to delete any information we hold about you or to restrict how your information is processed. If you wish to request a copy of the information we hold about you or make any changes then please contact us at tricia.chinnici@gmail.com. It is important to us that the information we maintain and use is accurate, complete, and up-to-date. If at any time your personal details change, please let us know so we can update our records.
How and where do we process your information?
Any personal information that we collect will be processed and stored securely. We will not keep information for longer than is required with regard to the purpose for which it was collected and will take reasonable steps to destroy or permanently de-identify your personal information when it is no longer required.
This website is located within and operates from the United States of America and the relevant laws of the United States and California apply to all matters arising from your use of this website or in any way connected to this website.
Any personal information that we collect will be held within the United States.
If you are accessing this site from outside of the United States you acknowledge and agree that any personal information you provide will be processed as set out in this Privacy Policy and will be processed in accordance with the laws of the United States which may be less stringent than the legal requirements in your own country.
Data Security
We take the protection of your personal information seriously and have taken suitable and reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, and any modification or disclosure. If you are submitting personal information over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet and we are unable to guarantee its security. If you prefer, you can contact us by alternative means using phone or mail.
Links to other sites
The website at www.triciachinnici.com may contain links to other sites. We are not responsible for the privacy practices of those web sites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.
Payments
Where you provide us with sensitive personal information such as your credit card or other financial details we will encrypt that information. We do not store credit card details.
Children
This website is not intended to be accessed by visitors under the age of 13 and consequently we do not intentionally collect information from any visitor who is under the age of 13. In the event we discover that a person under the age of 13 has accessed our site and provided personal information than we shall attempt to delete and/or destroy such information as soon as possible.
Further Information
If you have any questions about this Privacy Policy or require more information concerning our privacy practices please contact us at tricia{dot}chinnici{at}gmail{dot}com. (tricia.chinnici@gmail.com)
Changes to the Delooks Design Privacy Policy
This privacy policy is accurate as at Jun. 2020. We reserve the right to alter or amend it without notice. Should the Privacy Policy be altered, the new policy will be posted on this website at www.triciachinnici.com/services. Your first use of our website after the date of any amendments or alterations will constitute your acceptance of such changes therefore we recommend you review this Privacy Policy regularly to keep informed of any changes.
Cookie Policy
We use cookies and other similar technologies to distinguish you from other users of our website. This helps us to provide you with a better experience when you use the website and allows us to improve it. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device. For example, cookies can be used to collect information about your use of the website during your current session and over time (including the webpages you view and the files you download), your operating system and browser type, your internet service provider, your domain name and IP address, the website that you visited before our website, and the link that you use to leave our website. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the website may not operate correctly. For more information see www.allaboutcookies.org.